Content Management – A blessing and a curse or how I became overhead…
Posted on July 14, 2008 by Tamsin Douglas
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As I sit here in Bora Bora, I can finally take a breath. It’s 6 pm. I have been trying since 5 pm to tear myself away from my cube so that I could take a few minutes to clarify my thoughts regarding our Content Management System. 
Lest you think I am sitting on a beach, I should let you know that the Bora Bora I am referring to is actually a meeting room and also serves as the CEO’s office when he’s in town.
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Serving Multiple Touch-points – Old School Tricks
Posted on July 4, 2008 by Philippe Robitaille
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As the old adage goes, “It costs more to find a customer than to keep a customer”. You can keep your customers satisfied by knowing them better and serving up the most appropriate content in the form that suits them best. In the old days, we could get by using manual means to manipulate corporate information into printed matter. Today, with the same cost constraints, we need to serve multiple touch-points with ever-increasing information and disclosures. Customers are also more sophisticated and less forgiving of organizations that throw a glut of information “over the wall” for them to sort through. Whatever we do here, it better be elegant and efficient.
The Flavors of CM: Content Management vs Document Management
Posted on July 2, 2008 by Steve Manning
Filed Under Tools | 4 Comments
There are many different perspectives around on what content management is and isn’t and what a Content Management system needs to do. According to that font of all knowledge, Wikipedia, “A content management system (CMS) is computer software used to create, edit, manage, and publish content in a consistently organized fashion. CMSs are frequently used for storing, controlling, versioning, and publishing industry-specific documentation such as news articles, operators’ manuals, technical manuals, sales guides, and marketing brochures. The content managed may include computer files, image media, audio files, electronic documents, and Web content.”
Steve Manning speaking at IPCC 2008 Conference
Posted on June 16, 2008 by moreinfo
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Steve Manning speaking at the IPCC 2008 Conference on July 13-16, 2008 in Montreal, QC.
Ann Rockley speaking at DocTrain Life Sciences Conference
Posted on June 5, 2008 by moreinfo
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Ann Rockley will be speaking at the DocTrain Life Sciences Conference on June 23-26, 2008 in Indianapolis, IN.
What about OpenXML?
Posted on May 30, 2008 by Steve Manning
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Every now and again, we’re asked a question like, “We’ve decided to move to XML. Can we use OpenXML instead of something like DocBook or DITA?” The question comes up because Open XML gets a lot of press. Open XML (or Office Open XML if you are going by its formal name) is an Ecma standard (Ecma 376) for representing electronic documents such as word processing documents, presentations, spreadsheets, and charts. A slightly revised version of the standard (some 6500 odd pages) has been submitted as ISO/IEC DIS 29500 (Draft International Standard 29500) and is a few resolved protests shy of approval. So it’s been in the news a bit.
X-Pubs 2008 is almost here
Posted on May 30, 2008 by Charles Cooper
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You wouldn’t build a bridge or a house without a plan, why would you build your document set or website without one? All too often, it appears that that’s exactly what happens. Dead end links, confusing navigation, structure that appears to make it hard to find information and search engines that find everything but what the user is looking for abound.
At this year’s X-Pubs Conference, I’ll be presenting a pre-conference workshop and a conference session focused on the importance of Taxonomy and Information Architecture. Specifically, I’ll will be demonstrating how a well designed Information Architecture and a well thought out Taxonomy form the basis of a plan that allows you to design information products (documents, websites, help files, etc.) that meet the needs of your users.
This year the conference is being held at the London Heathrow Marriott Hotel, UK, June 22-24, 2008. For more information about my session or workshop, or about the conference in general, check out the X-Pubs website at www.x-pubs.com.
I hope to see you there.
Ann Rockley speaking at Gilbane San Francisco 2008 Conference
Posted on May 29, 2008 by moreinfo
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Ann Rockley will be speaking at the Gilbane San Francisco 2008 Conference, on June 18-20, 2008 in San Francisco, CA.
Charles Cooper speaking at Web Content 2008
Posted on May 27, 2008 by moreinfo
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Charles Cooper will be speaking at the Web Content 2008 Conference on June 17-18, 2008 in Chicago, IL.
Ann Rockley speaking at Special Libraries Association 2008 Annual Conference
Posted on May 26, 2008 by moreinfo
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Ann Rockley will be speaking at the Special Libraries Association 2008 Annual Conference, June 15-18, 2008 in Seattle, WA.
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Of Interest
Component Content Management Report
At long last, the XML & Component Content Management Report 2008 is ready!
A year in the making, and based on extensive technology research and customer interviews, this groundbreaking report evaluates fourteen major CCM suppliers and five prominent XML Editor tools. The 363-page report also documents industry best practices and identifies common pitfalls to avoid when selecting and implementing a CCM system.
Brought to you by CMS Watch with analysis by The Rockley Group, this report provides you with essential background to understand the CCM space.
To purchase your copy, or to see a sample excerpt, visit www.cmswatch.com/CCM/Report.Managing Enterprise Content: A Unified Content Strategy
"This book is destined to become the industry standard for implementing content management" Judith L. Glick-Smith, Amazon reviewer
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About
The Rockley Group is a content management consultancy with an international reputation for developing effective customer-centric content management strategies.
This blog focuses on content component management; the tools and technology, best practices, structured content, information architecture, customer centric design and the user experience.
The entries are written by the Rockley Group consultants and invited guest bloggers.