Volume 2

Issue 2

June 2005

Contributors Scott Abel Scott Abel is a freelance technical writing specialist and content management strategist whose strengths lie in helping organizations improve the way they author, maintain, publish and archive their information assets. Rahel Anne Bailie Rahel Anne Bailie is the President of Intentional Design Inc., a technical communication company focused on improving the performance of communication products to organizations in a range of industries. IDI provides technical communication services in the areas of content development, and consulting on content management and usability projects. She is A-dec's content management consultant, assisting with implementation of a content management system to help improve documentation quality, processes, and technologies. Nina L. Junco Nina L. Junco manages the technical communications and technical training groups in A-dec's Marketing Communications department. She is guiding her team as they establish a company policy for translating technical documents and eventual integration of these documents into an implementation of a content management system. She has a background in marketing, sales, training, and technical publications. Her interest is exploring how family systems therapy applies to corporate business structures. Lori Kegel Lori Kegel is a Manager with Guidant Corporation, leading a team specializing in technical writing, translations, and content management systems that support the company's product labeling. Lori has more than 19 years experience as a manager in several industries and has spent much of her career championing change by building business cases for new innovative processes and technologies. Lori's most recent success is championing a project to implement a unified content strategy. Pamela Kostur Pamela Kostur is a Principal with The Rockley Group, specializing in information analysis, information modeling, and structured writing to support a unified content strategy. Pamela has over 18 years experience developing information solutions. During that time Pamela has completed many projects and presented papers at numerous conferences on topics including iterative usability, miscommunication, structured writing, editorial "magic", building and managing intranets, creating usable online documentation, unified strategies for web-based learning, information modeling and analysis. Pamela is a co-author of Managing Enterprise Content: A Unified Content Strategy with Ann Rockley and Steve Manning. Philippe Robitaille Philippe Robitaille is the principal at Best Document Practices, helping organizations structure content and processes in order to gain efficiencies in creation, management, and delivery. He can be reached at probitaille@bestdocumentpractices.ca. Ann Rockley Ann Rockley is President of The Rockley Group, established to assist organizations in adopting content management, unified content strategies, and information architecture for content management. Ann has been instrumental in establishing the field in online documentation, single sourcing (content reuse), enterprise content management, and information architecture of content management. She is a frequent contributor to trade and industry publications and a featured speaker at numerous conferences in North America and Europe. Ann is the author of Managing Enterprise Content: A Unified Content Strategy with TRG Senior Consultants Pamela Kostur and Steve Manning. Steve Manning Steve Manning is a Principal with The Rockley Group and has over 16 years experience in the documentation field. He is a skilled developer of online documentation (WinHelp, HTML Help, Web sites, XML, and Lotus Notes) and has created single source production methodologies using key online tools. Steve has extensive experience in project management and has managed a number of multiple media, single source projects. Steve teaches "Enterprise Content Management" at the University of Toronto, and is a frequent speaker at conferences (ASIS, AUGI, STC, ACM SIGDOC, DIA) on the subject of XML and Content Management. Steve is a co-author of Managing Enterprise Content: A Unified Content Strategy with Ann Rockley and Pamela Kostur.