Volume 2

Issue 1

March 2005

Editorial BMC Software is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructures from a business perspective. Delivering Business Service Management (BSM), BMC Software solutions span enterprise systems, applications, databases, and service management. To better support the integration that BSM solutions provide, the Information Development organization is using the Darwin Information Typing Architecture (DITA) to pilot XML-based structured authoring and advanced content management.
Feature Article Case Study: Using DITA to Develop a New Information Architecture at BMC Software BMC Software is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructures from a business perspective. Delivering Business Service Management (BSM), BMC Software solutions span enterprise systems, applications, databases, and service management. To better support the integration that BSM solutions provide, the Information Development organization is using the Darwin Information Typing Architecture (DITA) to pilot XML-based structured authoring and advanced content management. More...
Best Practices International Standards and their Impact on Technical Communication and Content Management International Standards are becoming a fact of life in the world of business today. Conceivably, businesses in North America are required to meet quality standards as spelled out in ISO 9001, environmental standards as spelled out in ISO 14001, health and safety standards as spelled out in OHSAS 18001, regulatory standards like Sarbanes-Oxley and 21 CFR Part 11 as well as many other standards specific to the industry in which they operate, such as FAA, SAE, W3C. This article discusses the need for standards and their and impact on business; who is responsible for their development and how they are developed; how they will impact technical communication and technical communicators world-wide; and why technical communicators need to become involved in their development More... Tools and Technology CMSML: A Standard for Describing and Classifying Content Management Systems The number of content management systems is still growing strong. And with the trend of enterprise content management buy-outs and new players in the market, the complexity of these numerous content management systems increases. A means of describing and classifying content management systems would be helpful. This article gives the ins and outs of CMSML, a markup language for content management systems provided by CM Professionals. More...	Tools and Technology Understanding the Scalable Vector Graphics Standard In this article I will discuss the standard called Scalable Vector Graphics, or SVG. I begin with a brief explanation of what SVG is and conclude by explaining why SVG is important to adopt and use. The article is written in "non-program speak" and is intended to give a brief, high-level explanation of a very robust and deep technology, including what it is, why use it, and additional advantages of SVG More... People, Processes, and Change Content Management Systems and Web Standards The World Wide Web Consortium (W3C) defines a set of standards for publishing content on the Web. The standards relate to the code used for adding structure to web pages, how those pages are presented to users, and scripting languages used to add dynamic elements to those pages. This article discusses why web standards are important in relation to Content Management Systems (CMS). More...