Volume 1

Issue 4

December 2004

Contributors Scott Abel Scott Abel is a freelance technical writing specialist and content management strategist whose strengths lie in helping organizations improve the way they author, maintain, publish and archive their information assets. Bill Albing Presently senior technical writer at FarPoint Technologies, Bill Albing has a more than a dozen years of experience in technical documentation and information development. He began his career designing microwave devices and programming test equipment before he discovered a talent for communicating technical information. While his specialty is highly technical information, he has lately helped Internet startups with single-source solutions for online help and printable documentation notably using XML. Bill has served as president of the STC Carolina Chapter for two consecutive terms in the mid 1990s. He has participated in the IEEE committee to re-draft the IEEE Standard 1063 for Software User Documentation and has recently stepped off the IEEE Professional Communication Society Administrative Committee to allow for more time in his new role as editor-in-chief of KeyContent.org. Bill has a BA with a major in physics and a BS in Electrical Engineering. Bob Boiko Bob Boiko is currently President of Metatorial Services, Inc. (www.metatorial.com) and Associate Chair of the Masters of Science in Information Management (MSIM) program in the iSchool at the University of Washington (www.ischool.washington.edu). Bob also helped found and is now serving as the first president of CM Professional (www.cmprofessionals.org), a content management community of practice. Bob is the author of the Content Management Bible, first published in 2001 and its popularity generated a 2nd edition, hot off the presses in November 2004. Pamela Kostur Pamela Kostur is a Principal with The Rockley Group, specializing in information analysis, information modeling, and structured writing to support a unified content strategy. Pamela has over 18 years experience developing information solutions. During that time Pamela has completed many projects and presented papers at numerous conferences on topics including iterative usability, miscommunication, structured writing, editorial "magic", building and managing intranets, creating usable online documentation, unified strategies for web-based learning, information modeling and analysis. Pamela is a co-author of Managing Enterprise Content: A Unified Content Strategy with Ann Rockley and Steve Manning. Steve Manning Steve Manning is a Principal with The Rockley Group and has over 16 years experience in the documentation field. He is a skilled developer of online documentation (WinHelp, HTML Help, Web sites, XML, and Lotus Notes) and has created single source production methodologies using key online tools. Steve has extensive experience in project management and has managed a number of multiple media, single source projects. Steve teaches "Enterprise Content Management" at the University of Toronto, and is a frequent speaker at conferences (ASIS, AUGI, STC, ACM SIGDOC, DIA) on the subject of XML and Content Management. Steve is a co-author of Managing Enterprise Content: A Unified Content Strategy with Ann Rockley and Pamela Kostur. Ann Rockley Ann Rockley is President of The Rockley Group, established to assist organizations in adopting content management, unified content strategies, and information architecture for content management. Ann has been instrumental in establishing the field in online documentation, single sourcing (content reuse), enterprise content management, and information architecture of content management. She is a frequent contributor to trade and industry publications and a featured speaker at numerous conferences in North America and Europe. Ann is the author of Managing Enterprise Content: A Unified Content Strategy with TRG Senior Consultants Pamela Kostur and Steve Manning.