Webinar – Creating a Content Strategy for Support Centers

Friday, March 25, 2011

Join Ann Rockley and Scott Abel (The Content Wrangler) for a lively discussion about the need for a content strategy when setting up a customer support center.

You’ll learn what a content strategy is, why support centers need one, and how to get started. You’ll discover how adopting a content strategy can improve customer service, reduce expenses and even help your organization earn revenue. You’ll also hear how the absence of a content strategy can negatively impact support groups. Real world examples will be discussed.

Attendees will be entered into a drawing to receive a free ticket (valued at $1,000) to Intelligent Content 2012 conference in Palm Springs, CA

Friday, March 25, 2011

1:00 PM – 2:00 PM EDT
10:00 AM – 11:00 AM PDT

Presented in conjunction with MindTouch.

To register for the webinar, click here.

 

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